My Order Hasn't Arrived

If your parcel has not arrived there are a couple things you can do:

Check your tracking number:

Once your order has been processed, it is handed over to Australia Post. You will receive a shipping confirmation email with your tracking number from me that allows you to track your parcel with Australia Post. If you have not received your parcel by the date specified on your Australia Post tracking information please contact me and I can enter a query with Australia Post to find your parcel and can let you know their reply

Check your order address carefully:

We ship to the address listed by you on your order and do not take any responsibility for items that are returned due to non collection or parcels that have been delivered to an address that was incorrectly listed by you. Once returned to me you will be asked to pay $15 to have the item resent to you via standard postage with signature required instruction


 If the order is unable to be delivered or the sender not able to be contacted, due to the high cost of having an international parcel returned, the parcel will be abandoned. We take no responsibility if this occurs.